Policies & Disclaimers
You must be at least 18 years of age to order.
Products usually ship within 3 weeks after payment. Custom ordered signs may take longer
International Orders must first be approved, please send us an email for a request. We don't ship to Indonesia, Uganda, Singapore, Nigeria or Turkey unless payment is made by wire transfer. (no exceptions!!!)
We track IP addresses to help prevent fraud, so we know where you are ordering from.
Most items have a 30 day warranty from invoice date unless the product description says different. New items have a 30 day warranty from invoice date from ModelRailroadSupply.com. We don't express or imply that any item has a factory warranty. Defective items are replaced or repaired first. If repair or replacement isn't possible then a refund will be given.
There is a $50 charge for any bounced or cancelled checks and cancelled credit card authorizations! The purchaser is responsible for all collection charges involved with collecting on bad or cancelled credit cards and checks.
There is a 25% or $5 restocking fee (whichever is greater) on all returned items.
Items that had "free shipping" have a $15 minimum restocking fee. Shipping is never included on a refund. There are NO refunds on Special Order Items.
No returns on Train display cases. Damage must be reported within 14 days of shipment. May be exchanged for same item only.
All returned items must be in the original condition. You must have your order number before an RMA will be issued. An RMA has to be issued before a return will be processed. ALL RMA requests should be emailed to RMA@modelrailroadsupply.com. Please allow 30 days for credits to be processed.
All Trademarks, copyrights, company names, product names, product model names, and logos, mentioned herein are the trademarks of their respective owners.
Copyright and Trademark
This site is owned and operated by Quality Web Solutions Inc. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Quality Web Solutions Inc.
All reproduction, reprinting , retransmission or copy of any portion or all of any document, description, picture, icon, or thumbnail found on this site is expressly and strictly prohibited, unless specified otherwise or unless ModelRailRoadSupply.com has expressly granted, by prior writing, its consent to so reproduce, retransmit or reprint the material. Any reproduction for commercial purposes is strictly prohibited.
All software used on the site is the sole property of Quality Web Solutions Inc. or those supplying that software. You may use the content of this site only for the purpose of shopping on this site or placing orders on this site and for no other reason. Any unauthorized use of any materials appearing on this site may violate copyright, trademark and other applicable laws and can result in criminal or civil penalties.